Shipping Policy

Last updated: August 2026

Thank you for supporting Ganbu Country. Every order directly supports our work caring for Country, growing a First Nations-owned business and contributing to restoration and stewardship initiatives.

Order Processing

Ganbu Country products are prepared and packed with care in Naarm/Melbourne, Victoria.

Please allow approximately 2–4 business days for your order to be prepared and dispatched. During new product releases, promotions, markets or particularly busy periods, processing may take a little longer.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Shipping Within Australia

Australian orders are generally sent using Australia Post or another suitable tracked delivery service.

Shipping costs are displayed at checkout and are calculated based on your order and available delivery options.

Delivery times provided by the carrier are estimates and begin once your parcel has been dispatched. Ganbu Country cannot guarantee carrier delivery timeframes, particularly during peak periods or where delays occur within the postal network.

Tracking

Where tracked shipping is provided, tracking details will be sent to the email address supplied with your order.

Please allow some time after receiving your dispatch confirmation for tracking information to become active within the carrier's system.

Incorrect Shipping Addresses

Please check your delivery details carefully before completing your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address if your order has not yet been dispatched.

Once an order has been lodged with the delivery carrier, we may not be able to redirect it.

Additional postage costs resulting from an incorrect or incomplete address provided at checkout may be the responsibility of the customer.

Lost or Delayed Parcels

Occasionally parcels may be delayed while in transit.

If your tracking has not updated for an unusual period or your parcel appears to be missing, please contact us and we will assist you with investigating the delivery with the carrier.

Ganbu Country is not responsible for delays caused by Australia Post or other delivery providers; however, we will always do what we reasonably can to help resolve delivery issues.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbours where appropriate, and any safe-drop locations.

If you still cannot locate your parcel, contact us so we can help determine the next steps with the delivery provider.

Damaged Orders

We take care when packing every Ganbu Country order.

If your parcel arrives damaged or a product has been damaged during transit, please contact us as soon as possible after delivery and include:

• your order number;

• a brief description of the issue; and

• clear photographs of the product and packaging.

This allows us to assess what has happened and work with you toward an appropriate resolution.

Packaging

We aim to package Ganbu Country products thoughtfully and securely while avoiding unnecessary packaging wherever practical.

Some orders may also include information about the product, Country, restoration initiatives or the stewardship impact connected with your purchase.

International Shipping

International shipping availability, where offered, will be shown at checkout.

International customers are responsible for any customs duties, import taxes or other charges imposed by their destination country. International delivery times may also vary due to customs processing and local postal services.

Questions About Your Order

If you have any questions about shipping or an existing order, please contact Ganbu Country through the contact details provided on our website.

Please include your order number when contacting us about an existing order so we can assist you more quickly.

Ganbu Country
Caring for skin. Caring for Country.